CentriWebKeep customers coming back. Review management, done for you.
The people who already chose you hear from you at the right time. A review asked for after every job, check-ins and renewals sent on time, and quiet customers given a reason to come back.
Happy customers rarely come back on their own.
Most businesses work hard for a new customer, then go quiet once the job is done.
Reviews nobody asked for
Happy customers rarely leave a review unless someone asks, so the latest ones are old.
Renewals that slip past
A service, a check-up or a renewal falls due, and nobody reminds the customer.
Customers who drift away
People who chose you once hear nothing, so next time they search and find someone else.
What it does in a normal week.
An example week, written to show how it works. The times and messages are not from a client.
- Monday
A job is finished
The customer gets a short thank you and a request to leave a review. Every customer gets the same request.
- Wednesday
A service falls due
A check-in goes out in your name with a link to book, before they have to think about it.
- Thursday
A customer has gone quiet
Someone who has not been back in a while gets a friendly message from you, not a hard sell.
- End of the month
Where the work came from
A plain report shows new reviews, repeat bookings and which sources brought enquiries that turned into work.
Reviews, check-ins and win-backs, run for you.
You do not need a review tool, an email platform and a reporting dashboard to look after. We set up one service that keeps in touch with the people who already know you, in your words, and we keep it running.
We never filter or hide reviews. Asking only happy customers breaks Google's review rules, so every customer gets the same request.
- A review request after every job
- Check-ins, renewals and service reminders
- Win-back messages for quiet customers
- Reporting on where work comes from
Want to know which past customers you could hear from again?
Each service is set up around how your business runs, so the quickest way to find out is a call. Tell us how it runs and we will tell you what we would do first, and what to leave alone.
In your name, looked after by one team.
The same team builds it, hosts it and looks after it. When your hours, prices or offers change, you tell us and we change the wording and the timing.
Hosting, security, support and day-to-day changes come with the service. Anything new outside the agreed scope is quoted before we do it.
- Hosting, security and backups
- Support from the people who built it
- Wording and timing adjusted as you go
- One team to call
How it starts.
Step 1
A 30 minute call
We ask how customers come back today, how reviews are asked for and what falls due when.
Step 2
A written plan
You get the scope and price in writing, with every message drafted for your approval.
Step 3
Set up and tested
We connect it to your customer list and calendar, and test every message before it sends.
Step 4
Run and reported
Messages go out on time. Each month you get a plain report on reviews and repeat work.
Common questions.
How is AI used in review management?
Mostly to save time: drafting replies for you to approve, grouping reviews by topic and spotting a problem that keeps coming up. Requests and replies should still sound like you, so nothing is posted without your approval.
Which review sites matter most for a business?
For most local service businesses, Google comes first, because that is where people look when they search for you. After that it depends on your industry. We set up requests for the one or two sites that matter to your customers.
Do you only ask happy customers for a review?
No. Asking only happy customers, or filtering out unhappy ones, is called review gating and breaks Google's review rules. Every customer gets the same request.
Can you remove a bad review?
A genuine review cannot be removed just because it is negative. A review that breaks the platform rules can be reported, and a calm reply often helps more than it hurts.
Will customers find the messages annoying?
They are short, sent in your name and spaced out. Anyone can opt out, and a reply comes straight to you.
What do the reports show?
New reviews, repeat bookings and enquiries by source, in plain language. Nothing dressed up.
What does it cost?
It depends on how many customers you look after and what needs setting up. After the first call you get a written scope and price before any work starts.
Where to go next.
What is included
The other services
Related guides. Practical, plain English.
How to respond to negative reviews: calm, short and offline, with templates
Review gating: is it legal in Australia?
Customer retention strategies that run without you remembering
A win back campaign for past customers: who, what to say, consent
Referral program: how a service business asks, rewards and tracks
Keep the customers you worked hard to win.
What happens next
- Book a 30 minute callPick a time that suits you.
- We map how the business runsWhat you use today, and where time goes.
- You get a planWhat we'd build first, and what it involves.