CentriWebWin more work. An AI answering service that follows up as well.
Every call answered, missed calls texted back and every enquiry followed up until there is a yes or a no. We set it up, write it in your words and run it, so you can stay on the work.
Enquiries do not wait. Speed to lead wins the job.
People contact two or three businesses and tend to go with the one that replies first and keeps in touch. Nobody means to let them go quiet.
Calls that ring out
The phone goes while you are with a customer, and the caller tries the next name.
Forms answered tonight
An enquiry sits in an inbox until the end of the day, after they have rung someone else.
Quotes nobody chases
A quote goes out, the customer goes quiet, and nobody is sure whose job it is to check in.
Phone answering and follow-up in a normal week.
An example week, written to show how it works. The times and messages are not from a client.
- Monday, 10.15 am
A call you cannot take
The AI receptionist answers, takes the details and books a time in your calendar. You get a short summary.
- Tuesday, 7.40 pm
A form from your website
A reply goes out in your name straight away, with a link to book. The enquiry lands in your pipeline.
- Wednesday
A quote that has gone quiet
A friendly check-in goes out on the day you chose. When they reply, it comes straight to you and the follow-up stops.
- Friday
Where everything is up to
One pipeline shows who enquired, who is booked, what is quoted and who needs a call from you.
Phone answering, missed call text back and follow-up, in one service.
You do not buy a website, a phone system and a CRM and then try to make them talk. You get one service that answers and follows up every enquiry, and we look after everything it runs on.
The AI receptionist is the part that picks up the phone; its own page explains how it answers and books. Every message is written with you and sent in your name, and nothing reaches a customer until you have approved it.
- The website or landing pages that bring the enquiry in
- An AI receptionist on the phone and chat
- Missed-call text back
- Online booking into your real calendar
- Quote and enquiry follow-up to a yes or a no
- A pipeline you can see at a glance
Want to see how it would work for your enquiries?
Each service is set up around how your business runs, so the quickest way to find out is a call. Tell us how it runs and we will tell you what we would do first, and what to leave alone.
Answered in your name, run by one team.
The same team builds it, hosts it and looks after it. When your hours, prices or offers change, you tell us and we change the wording and the timing.
Hosting, security, support and day-to-day changes come with the service. Anything new outside the agreed scope is quoted before we do it.
- Hosting, security and backups
- Support from the people who built it
- Wording and timing adjusted as you go
- One team to call
How it starts.
Step 1
A 30 minute call
We ask where enquiries come from, how fast they get a reply and where they go quiet.
Step 2
A written plan
You get the scope and price in writing, with every message drafted for your approval.
Step 3
Set up and tested
We connect your phone, website and calendar, and test every path before a customer sees it.
Step 4
Run and adjusted
We watch the replies and adjust the timing and wording. You see it all in the pipeline.
Common questions.
Can AI answer my business phone?
Yes. An AI answering service picks up when your team cannot, answers common questions from your own information, takes the details and books a time in your calendar. Anything urgent or unusual goes to a person.
What is speed to lead?
It is how quickly a new enquiry hears back from you. People often contact two or three businesses and go with the one that replies first, so the service replies within minutes, day or night, and keeps following up until there is an answer.
What should a missed-call text say?
Who you are, that you saw the call, and one easy next step, such as a link to book or a time you will call back. We write it with you and it goes out in your name.
What does done for you mean here?
We set it up, write the messages with you, connect it to your phone, website and calendar, and keep it running. You approve the wording and take the replies.
How fast does a new enquiry hear back?
Forms and missed calls get a reply in your name straight away, day or night. Calls the receptionist answers are booked or passed to you while the caller is still on the line.
What happens when someone replies?
The reply comes straight to you and the follow-up for that person stops, so nobody gets an awkward message after they have answered.
Will callers know they are talking to AI?
We recommend being upfront about it. The aim is a quick, helpful answer, and the receptionist hands over to a person when it should.
Can it work with the tools we already use?
Usually, yes. We keep what is worth keeping, such as your phone number, calendar or quoting tool, and set up the rest.
What does it cost?
It depends on how enquiries reach you and what needs setting up. After the first call you get a written scope and price before any work starts.
Where to go next.
What is included
The other services
Related guides. Practical, plain English.
After-hours answering: voicemail, a service or AI
An AI sales agent that calls a new enquiry back in the first minute
Facebook lead ads to CRM: reply while they are still on the phone
AI receptionists for Australian small businesses: what they can and can’t do
AI voice agent CRM integration: connecting it to your CRM and calendar
Win more of the work you already get asked for.
What happens next
- Book a 30 minute callPick a time that suits you.
- We map how the business runsWhat you use today, and where time goes.
- You get a planWhat we'd build first, and what it involves.